Your satisfaction is guaranteed! We strive to earn our customers' respect, repeat business, and referrals. If you are a returning customer, welcome back. If you're new to picobattery.com, please give us a try... We won't disappoint you. A sincere and heartfelt thank you to all of our current and future customers! We truly do appreciate the opportunity to be your power solution.
Money Back Guarantee
We are so certain that you will be completely satisfied with our quality products, that we offer a 30-day unconditional money back guarantee. Simply try our products for up to 30 days after receipt. If you are not satisfied - for any reason - whether the product is defective, seems defective, or that you change your mind and simply do not like it, you are welcome to send it back to us for an exchange OR a complete refund. No returns for credit after the time limit will be accepted. This time limit does not offset in any way the warranty of the products. See "Warranty Policy" for more details.
All products come with a warranty against manufacturer defect or failure for a period from one to three years, which is stated in the production description. This warranty covers replacement of the product. Warranty is void if mishandling, improper use, or defacing of the product that would normally void manufacturer's warranty has occurred. Products damaged due to improper or inadequate packaging when returned for RMA purposes are not granted warranty coverage. picobattery.com is not responsible for any damage to other parts or personal or property injury as a result of using any of our products or as a result of defective products.
We make the returns without pain. Within 30 days after receipt of products, you may choose to return the product(s) for a full refund, exchange or replacement. After 30 days of receipt, you can return the product(s) only for replacement due to defective (excluding wear-down effect) if your warranty has not expried. To make a smooth returning, you must first fill out the following online RMA (Return Merchandise Authorization) request form, then we will email you an RMA number and the instructions of return within 24 hours. The RMA number allows us to track your return much easier and faster. After receiving your RMA number, please pack the defective item(s) well with supporting materials such as copy of invoice or other information. Customer assumes all costs of original shipping and shipping back to us unless we send wrong items by our mistake, and we assume the cost in shipping back to the customer. All replacement products are shipped with standard delivery unless a rush delivery is requested. Please note that we do not accept the return without an RMA number or the return which is incomplete or incorrect as the RMA describes.
If an order is canceled by the customer after it is shipped out or on delivery, we are not able to refund for the shipping cost that is already spent.